Chalet Heidi  

Skiing, Boarding & Summer Holidays in Scheffau in the Austrian Tirol

Terms and Conditions of Offers and Bookings on Winter Holidays

Conditions of an Offer

• Offers are made according to availability at the time of the offer.  Availability changes frequently and offers not “held open” may not be available later.
• Guests may request that an offer be “held open” for 10 calendar days.
• To accept an offer, a deposit of £50 or 50 Euro must be paid.
• After an offer has been “held open” for 10 days without the receipt of a deposit, the available accommodation will be offered to other enquirers.
• The above conditions apply to ALL requests for accommodation, be they from new enquirers, previous guests or friends.

• We would really appreciate that enquirer’s reply to our offers if only to let us know that it has not been accepted.

Conditions of a Booking

• Once a deposit has been received the booking will be confirmed by us.  Once confirmed, the client can consider the booking secure.
• Full payment is due a minimum of 6 weeks before arrival.
• Non payment of any balance outstanding by the due date may be considered as a cancellation
• Cancellation by the client - charges:
  • Greater than 6 weeks before date of arrival                      Original deposit
  • 6 to 3 weeks before date of arrival                                     50% of total invoice
  • Later  than 3 weeks                                                              100% of total invoice
• In the event that we have to cancel a booking, we will do our upmost to find alternative accommodation in the SkiWelt area.  Should we be unable to do so, we will make a full refund of all monies paid to us.
• Deposits are not refundable.  In the event of a very early cancellation we may, at our discretion, allow the booking deposit to be used for a holiday on another date, but only if we find alternative guests to fill the original booking and we may charge an administrative fee.
• Any cancellations or changes to a booking should be reported to us asap by email or in writing.  We will do our upmost to accommodate your requirements.

Other information

• Clients are strongly advised to arrange holiday insurance in advance and ensure such insurance covers all activities likely to be encountered.
• We ask that clients complete a booking form asap after the booking is confirmed.  This helps us to ensure the correct rooming is allocated and that we are aware of any other requirements eg dietary requirements.
• Children under 5 will always be expected to share a room with the accompanying adult(s).  Older children may be expected to share a room with the accompanying adult(s).

Payment Details

• Methods of payment, with our account details, will be sent once an offer has been accepted.
• A deposit will be considered paid once the money appears in our account or a cheque arrives at our UK office.
• All payments by credit card must be made a minimum of 6 weeks before arrival.
• Payment for items pre-booked through us (eg ski hire, lift passes) can be paid in any of the following ways:
  • Cash (Euro only) within 3 days after arrival at Chalet Heidi
  • Debit card within 3 days after arrival
  • Credit card a minimum of 6 weeks before arrival
• Please note that ALL payments for pre-booked items will be charged in Euro at the rate displayed on our web site for the relevant winter season.